Audience- A customer of the business who has just bought a batch order.
Purpose- To inform the customer of what they have ordered and information about deliveries. Information about the business including contact details, and business titles.
Format/Layout- Jargon such as VAT is used to imply the business is professional. The layout is structured and correct grammar and punctuation is used. The letter is addressed to 'Mr Smith' rather then using a first name. The letter is polite and clear.
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